Welcome, adventurers and collectors! At Gamegenic Store, we’re passionate about bringing your tabletop adventures to life with our premium miniatures and accessories. Below, you’ll find answers to the most common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, our support team is always ready to assist!
Product Questions
Q: What types of products do you offer?
A: We specialize in high-quality tabletop gaming gear, including miniatures (like Archfiends and Baldur’s Gate sets), accessories (dice, bases), paint (Army Painter Warpaints), albums, portfolios, and full sets for games like Against the Giants and Axis and Allies. Our collection is curated for both players and collectors.
Q: Are the miniatures pre-painted or unpainted?
A: Most of our miniatures are unpainted, allowing you to customize them with your preferred paints (such as Army Painter Warpaints). Some sets may include pre-painted options—check individual product descriptions for details.
Q: Do you carry rare or limited-edition items?
A: Yes! We often stock limited-edition sets like Baldur’s Gate: Descent Into Avernus and exclusive Archfiends. Follow our website or sign up for newsletters to stay updated on new arrivals.
Shipping & Delivery
Q: Where do you ship to?
A: We ship globally to most regions, excluding parts of Asia and some remote areas due to carrier constraints. During checkout, you can confirm if we deliver to your location.
Q: What are your shipping options and times?
A: We offer two options:
– Standard Shipping ($12.95): Processed in 1-2 days, shipped via DHL or FedEx, and delivered within 10-15 days after dispatch.
– Free Shipping (orders over $50): Processed in 1-2 days, shipped via EMS, and delivered within 15-25 days after dispatch.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to follow your package’s journey from our warehouse in Savannah to your doorstep.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely! We use encrypted payment processing to ensure your data is safe. We never store your full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track orders faster, save preferences, and get updates on new products.
Returns & Refunds
Q: What is your return policy?
A: If you’re not satisfied, you can return items within 15 days of delivery. Visit our Returns Policy page for instructions. Items must be in original condition.
Q: How long do refunds take?
A: Once we receive and inspect the returned item, refunds are processed within 5-7 business days and credited to your original payment method.
Contact & Support
Q: How can I contact customer support?
A: Reach out to us at [email protected] for help with orders, products, or any issues. We’re here to ensure your gaming experience is epic!
Q: What are your business hours?
A: Our team is available Monday to Friday, 9 AM to 5 PM EST. We strive to respond to all emails within 24 hours.